Privacy policy
Last updated 31/03/2025
Version: 1.0.4
1. Privacy policy
Lerus Centers Sint-Truiden (hereinafter referred to as "Loco Casino") and its subsidiaries are committed to respecting and protecting the confidentiality of users' personal data. The paragraphs below describe the protection and use of the data provided by the users of Loco Casino.
We encourage every user to carefully read and understand the privacy policy before using our services.
1.1. Identity and Contact Details of the Data Controller
Lerus Centers Sint-Truiden, whose registered office is located at 8570 Vichte, Dragonderdreef 5/1, a company governed by Belgian law, with company number 0462.351.785. Lerus Centers Sint-Truiden holds the Belgian B3858 license for the operation of offline games of chance in a Class II establishment, as well as an additional Belgian B+3858 license for the operation of games of chance through information society tools.
1.2. Collection of Personal Data
All personal data provided is stored on the Loco Casino platform and remains strictly personal and confidential. Sensitive information is stored in encrypted form.
The categories of personal data stored are:
Personally identifiable information (PII), such as name, address, date of birth, place of birth, nationality, gender, and phone number.
Electronic identification, such as username, email address, browser type, and IP address.
Identity card or passport number/national identification number.
Financial identification and transactions.
Almost all of this data is provided by the user, with the exception of data received from business partners and other organizations, such as companies providing verification services, credit information agencies, and fraud prevention agencies.
The personal data collected may include “special categories of data,” such as health-related data (in the context of responsible gaming).
In the event of any changes to personal data, users are requested to update their account information or contact the Loco Casino team by submitting a notice of change to ensure that the correct personal data is available to Loco Casino.
1.3. Purpose of the Collection of Personal Data
The processing of the user's personal data is carried out confidentially and in compliance with national and international legislation. The collection of personal data is essential for the provision of services and products offered by Loco Casino. The processing of personal data is based on several key principles.
1.3.1. Under the Contract
The terms and conditions that the user must accept during registration contain the terms of the contract.
To provide gaming services, activities, or online content, to inform the user about them, and to process the user's requests and inquiries;
For "service administration purposes," such as resetting passwords, service messages, or updates to our policy;
To process the user’s transactions.
1.3.2. Based on Legitimate Interests
To personalize the user's experience. The user's gaming history may be used to recommend content. The user may unsubscribe from personalized marketing activities, which require user consent, at any time;
To improve our products and services;
To communicate with the user.
1.3.3. Based on Legal Obligations
To comply with binding legal obligations imposed on Loco Casino under European Union or local law.
To verify that the user has access in accordance with our licensing conditions;
Detection, prevention, and prosecution of crimes;
To verify the user's identity and determine the source of funding for a transaction;
To perform appropriate checks concerning anti-terrorism measures. However, this will not affect the user’s creditworthiness;
To assess and manage potential risks.
1.3.4. With the User's Consent
For marketing purposes and the provision of Loco Casino services, by registering, the user agrees that Loco Casino may display the user’s username on its website, as well as that of its partners, when the user wins a tournament, prize, or makes a bet.
We will send the user news about Loco Casino products and services through several channels, including email, SMS, postal mail, social media, and targeted advertising, but only if the user has previously consented to receive such marketing communications. The user can change their marketing preferences in their profile at any time.
1.4 Recipients of Personal Data
The personal data collected will be treated confidentially by the staff of Loco Casino. Loco Casino may transfer certain personal information to third parties, but only in the following cases:
Service providers, representatives, and subcontractors to support the internal operation of our website and to help manage the various features, programs, and offers available on the site. These third parties and their employees may also come into contact with the user’s personal data when providing their services. All such third parties are required to maintain the same level of data security as Loco Casino at all times, and if necessary, they are bound by an agreement that obliges them to maintain the confidentiality and security of the personal data and to process it exclusively in accordance with specific instructions.
Government services, such as the Belgian Gaming Commission or the police. In such cases, personal information may be disclosed in connection with an investigation into fraud or following requests in the course of legal proceedings and requirements. The user may not be informed of the disclosure of information, but Loco Casino can assure its users that all legal measures will be followed to prevent unauthorized disclosure of information.
The service providers, representatives, and subcontractors we work with may be located in third countries. In this case, the transfer is based on an adequacy decision by the European Commission.
To protect customer information, Loco Casino uses the most advanced systems on the market. All information, whether from registration or financial transactions, is transferred to Loco Casino's server using secure encryption technology and firewalls. Loco Casino's website and software are equipped with the latest security technologies to prevent information leaks through malicious use.
1.5. Retention of Personal Data
Loco Casino ensures the appropriate, relevant, and non-excessive collection of personal data, taking into account the purpose of the processing as outlined in this statement. The user's personal data will not be retained longer than necessary to fulfill the purpose of processing, unless the retention of data is required by law, decree, or regulation. This generally means that we will retain the user's relevant personal data for a period of ten years from the time the user is no longer a customer, i.e., when the user's account is closed. There are several reasons why we retain user data, including:
To comply with legal obligations under EU/local legislation (for example, anti-money laundering or licensing requirements);
To establish or defend legal claims (for example, negligence) against Loco Casino.
1.6. User Rights Regarding Personal Information
The user has the right to access, modify, and delete personal information held by Loco Casino, the right to object to the processing of such data, the right to withdraw consent, and the right to data portability. The user also has the right to lodge a complaint with the supervisory authority if they are concerned about how their information is being processed.
In addition, the user has certain rights regarding automated decision-making and "profiling." Further information and advice about the user's rights can be obtained from the organization responsible for processing personal data, as mentioned above, or from the data protection authority of the user's country.
Data Protection Authority
Gegevensbeschermingsautoriteit
Rue de la Presse 35 / Drukpersstraat 35 1000 Brussels
Tel. +32 2 274 48 00 Fax +32 2 274 48 35
Email: contact@apd-gba.be
Website: https://www.gegevensbeschermingsautoriteit.be/
1.6.1. Right of Access and Rectification of Personal Data
The user has the right to request a copy of the personal data stored, known as a "data subject access request." The user also has the right to correct any incorrect data. These requests are free of charge. To exercise this right, the user must send a written, signed, and dated request to the organization responsible for processing the data, as mentioned above, along with proof of the user’s identity in the form of a copy of their identity card. A copy of the personal data will be sent to the user no later than 45 days after the request is received, potentially by electronic means.
1.6.2. Right to Erasure of Personal Data
In certain circumstances, the user may request that Loco Casino erase their personal data ("the right to be forgotten"). This applies in particular when:
The information is no longer necessary for the purpose for which it was collected;
The user has previously consented to the use of the data but decides to withdraw that consent, and Loco Casino cannot justify any other legal basis for its use;
The information is processed based on Loco Casino's legitimate interests, and Loco Casino cannot demonstrate compelling legitimate grounds to continue processing the information;
Loco Casino has no legal basis under data protection laws to process the user’s information;
The data must be deleted to comply with a legal obligation.
This right is subject to mandatory retention periods under EU and local legislation. The right to erasure can be exercised by closing the user account.
1.6.3. Right to Restrict Processing
The user has the right to request that Loco Casino restrict ("block" or "suppress") the processing of their personal data. When processing is restricted, Loco Casino may still store the information but will no longer use it. Loco Casino maintains lists of individuals who have requested to "block" the further use of their information to ensure that the restriction is respected in the future. This right is available to the user when:
The user disputes the accuracy of the personal information (while Loco Casino verifies the matter);
The processing is unlawful, and the user opposes the deletion of the information, requesting that the processing be restricted instead;
Loco Casino no longer needs the data, but the user requires it to establish, exercise, or defend a legal claim; and
Loco Casino is processing the user's information for its legitimate business interests, but the user objects while Loco Casino verifies the grounds for further processing.
1.6.4. Right to Data Portability
The user has the right to receive the personal data they have provided in a "commonly used, machine-readable format." This allows the user to obtain and reuse their information for their own purposes across different services. For example, if the user decides to switch to another provider, this right enables them to move, copy, or transfer their information securely between Loco Casino’s systems and the systems of other providers without affecting its usability. However, this is not a general right and only applies when the user's data:
Is processed based on the user's consent or when it is necessary for the performance of a contract, and
Is processed exclusively by automated means.
1.6.5. Right to Object
Based on the user's specific situation, the user may object to the processing of their personal data, including:
When processing is based on Loco Casino’s legitimate business interests (including profiling);
For research and statistical purposes.
The user also has the right to object to the use of their personal data for direct marketing purposes (including profiling).
1.6.6. Right to Withdraw Consent
When we rely on the user's consent as the basis for processing their personal information—for example, for marketing communications (see section 1.3.4) —the user has the right to withdraw their consent at any time. Loco Casino always strives to make it easy for users to withdraw their consent by providing an "unsubscribe" option in every communication. If the user finds that this is not the case, they can contact Loco Casino, which will take the necessary steps as soon as possible.
1.6.7. Rights Related to Automated Decision-Making, Including Profiling
Loco Casino uses systems to make automated decisions based on the user's personal information. This helps make decisions that are quick, fair, efficient, and accurate based on what Loco Casino knows. These automated decisions may affect the products, services, or features offered, or the ability to use our services.
Automated decision-making is used in the following situations:
Tailored products and services – Users are grouped into segments with similar customers to study and learn more about user preferences and needs, allowing for a more personalized experience.
Fraud detection – Loco Casino uses the user's personal information to determine and detect if the user's account may be used for fraud or money laundering purposes. If a risk of fraud is detected, the account may be blocked or suspended.
Account opening – When the user opens an account, Loco Casino checks if the product or service is suitable for the user, based on available information. Monster
Casino also verifies whether the user meets the necessary conditions to open the account, including checks for age, place of residence, or nationality.
Data protection legislation aims to protect individuals from harm caused by decision-making—including profiling—that occurs without human intervention. The user has the right not to be subject to a decision—including profiling—based solely on automated processing of their personal data that produces legal effects or similarly significant effects on the user.
However, this does not apply if the decision:
Is necessary for entering into or performing a contract with the user; or
Is permitted by law; or
Is based on the user’s explicit consent.
1.7. Cookies
Loco Casino uses cookies for various purposes, including:
To determine the visitor's preferred language
To authenticate the user
For website traffic analysis
Please note that it is not possible to use the website without cookies. For more information on Loco Casino's use of cookies, please refer to our Cookie Policy.
1.8. Complaints
Loco Casino provides users with complaint procedures that allow them to formally report their experience on our gaming site. This system helps build trust between the site and the user and ensures that strict business practices are established and followed. We encourage users to contact us if they encounter any issues. Loco Casino will make every effort to resolve problems within 14 days.
Once a user submits a complaint, Loco Casino investigates the matter to try to reach a satisfactory resolution. The user acknowledges the site’s terms and conditions and agrees that any complaint or dispute submitted more than 14 days after the initial issue will not be considered and will be deemed void.
For more information, users can refer to the site’s terms and conditions. We strive to complete our investigation and process any necessary refunds within 10 working days from the filing of the complaint.
Requirements for the user complaint procedure:
To ensure that a complaint can be investigated:
The user must have used our gaming site.
The user must submit the complaint no later than 14 days after the issue occurred.
The complaint must include specific details about when the issue occurred (day, date, and time).
The complaint must comply with the Terms and Conditions.
The terms agreed upon during registration can be accessed by users through our site.
Email at support@lococasino.be
Postal mail to the organization responsible for data processing mentioned above.