Terms and conditions

Foreword

The General Terms and Conditions of Lerus Centers Sint-Truiden (hereinafter "Loco Casino") take effect as soon as you accept the General Terms and Conditions during registration. In the first instance, Loco Casino rejects all General Terms and Conditions of Other Parties, unless otherwise stipulated in the Contract or in these General Terms and Conditions. You also cannot derive any other rights than those described in these General Terms and Conditions. These General Terms and Conditions apply to all contracts and services of and with Loco Casino. These General Terms and Conditions also apply to the content that the Player creates or publishes on the website, including but not limited to emails, messages, photos, as well as the acquisition of prizes and the withdrawal of winnings.

By accessing the website and participating in the games of chance offered, you agree to comply fully and without reservation with these General Terms and Conditions.

1. Company Information

Upon obtaining the B+ license, Lerus Centers Sint-Truiden established the following General Terms and Conditions applicable to the website Lococasino.be. Lerus Centers Sint-Truiden (hereinafter 'Loco Casino') is a private company registered with the Belgian Crossroads Bank for Enterprises under number 0462.351.785, with its statutory office located at 8570 Vichte, Dragonderdreef 5/1. Lerus Centers Sint-Truiden operates games of chance under the Loco Casino brand via the website Lococasino.be (hereinafter the website). Lerus Centers Sint-Truiden holds the Belgian B3858 license for the operation of offline games of chance in a Class II establishment, as well as an additional Belgian B+3858 license for the operation of games of chance through information society tools. The following documents and rules are an integral part of these General Terms and Conditions for all intents and purposes, and by accepting these General Terms and Conditions, you (hereinafter the Player) confirm that you understand, accept, and also approve the Privacy Policy and the Cookie Policy.

Do you have any questions about our General Terms and Conditions? If so, you can contact us via the following contact details:

Email : support@lococasino.be

2. Purpose of the Website

The purpose of the website is to offer the Player both free and/or paid games of chance, which are available on the website and for which Loco Casino operates under the authority of the Belgian Gaming Commission.

3. Definitions

3.1 Day: calendar day;

3.2 General Terms and Conditions: these General Terms and Conditions;

3.3 Loco Casino: service provider;

3.4 Service: games of chance and tournaments offered by Loco Casino under the Gaming License;

3.5 Customer Service: Loco Casino’s Support and Assistance body;

3.6 EPIS: Excluded Persons Information System;

3.7 Intellectual Property Rights: all intellectual property rights related to the website and services, including: patent rights, copyright, trade name rights, trademark rights, design rights, database rights, and related rights;

3.8 PEP: politically exposed person, including immediate family members and associates of the person concerned;

3.9 Player Account: the Player’s account in Loco Casino’s gaming system, used exclusively for the purpose of participating in the Services;

3.10 Gaming Winnings: the amount acquired by participating in the Services;

3.11 Player: Loco Casino’s customer, registered as a Player;

3.12 Player Account: the personal environment accessed by a Player after successfully registering as a Player; Player Accoun

3.13 License: the Belgian B+ license for the operation of a Class II online casino via an information society instrument;

3.14 AML Law: the Law on the Prevention of Money Laundering and Terrorist Financing and the Limitation of Cash Use;

3.15 Website: the website where Loco Casino offers online games of chance.

4. Applicability

4.1 The General Terms and Conditions of Loco Casino apply to all Services offered by Loco Casino on the website.

4.2 The General Terms and Conditions of any other party are, in principle, excluded. Only when the parties have expressly agreed in writing will Loco Casino’s General Terms and Conditions not apply.

4.3 If one or more provisions of these General Terms and Conditions are deviated from in any way, the other provisions will continue to apply.

4.4 Any modifications to these General Terms and Conditions agreed upon in writing will only apply to the specific cases determined in that particular agreement.

4.5 Once accepted for the first time, the General Terms and Conditions do not need to be expressly agreed upon again each time but are deemed to be tacitly accepted.

4.6 The General Terms and Conditions are valid for an indefinite period, until the Player closes their Player Account in accordance with the General Terms and Conditions.

5. Disclaimer Clause

Loco Casino offers the opportunity to participate in games of chance on Lococasino.be. By checking the box "I am 21 years or older and I accept the General Terms and Conditions," this will be considered an electronic signature, and you confirm that you have read the Privacy Policy and the General Terms and Conditions, that you understand them, and fully accept all of their provisions. The checkbox appears during registration.

6. Use of the Website

6.1 General Provisions

6.1.1 The Belgian Gaming Commission may deny access to online games of chance in certain cases by verifying the Player's identity using the EPIS database. Loco Casino is not responsible if access to the website is restricted by the Belgian Gaming Commission.

6.1.3 The Player is not permitted to log into the website using a false or hidden IP address.

6.1.4 Loco Casino will provide you with information about our products and services through general and personalized newsletters as part of optimizing your user experience. This is a processing activity carried out as a legitimate interest of Loco Casino, but for which the Player may easily and at any time exercise the option to unsubscribe.

6.2 Registration

6.2.1 Only individuals who have legal capacity and are at least 21 years old can register to participate in games of chance and must therefore provide at least the following information:

The above data is used to verify with the Gaming Commission whether the Player is authorized to play. At the time of registration, the IP address is also recorded. By registering, the Player consents to the processing of this data for the execution of the contract.

6.2.2 During registration, the Player chooses a password. There is no right to a specific password.

6.2.3 The following individuals will be refused registration:

6.2.4 By registering, the Player declares that they do not hold any of the following professions: judge, notary, bailiff, or member of the police services. By registering, the Player also declares that they are not listed in the EPIS database of individuals excluded by the Belgian Gaming Commission.

6.2.5 Loco Casino may refuse to register a new player for any reason. Loco Casino is not obligated to justify its decision to the Player.

6.2.6 Only one account is allowed per Player. If a Player has more than one Player Account, the Player Accounts will be closed without notice. Funds from the affected Player Accounts will be removed.

6.2.7 The Player declares at all times that they do not belong to any of the following groups:

6.3 Player Account Validation

6.3.1 Until the Player has uploaded a photocopy of their identification card, certain features of the website will not be available to the Player.

6.3.2 Loco Casino will verify the Player's identity. For this reason, identification documents may be requested.

6.3.3 The Player undertakes that all the information on their identification card is truthful, accurate, complete, and up to date.

6.3.4 As soon as the verification result is positive, the Player will receive an email confirming that their Player Account has been definitively validated.

6.3.5 The following data will be recorded in the Loco Casino system from the time of registration and the uploading of the identification card: first name, last name, address and place of residence, date of birth, type of identification document, date of issue of

6.3.6 In addition to the above-mentioned data, Loco Casino will also process the following data:

6.4 Games of Chance

6.4.1 Only games of chance certified in accordance with the applicable laws and regulations in Belgium will be made available.

6.4.2 In addition to the clauses set out in this document, each game includes a detailed information page with the rules and an explanation of the payout distributions. By participating in a game of chance, the Player agrees to the applicable game rules and acknowledges the risk of financial loss, waiving any legal recourse in this regard against Loco Casino. For any questions about the game rules, the Player may always contact customer service.

6.4.3 Prizes and payout distributions are made completely at random through an RNG (Random Number Generator).

6.4.4 It is strictly prohibited to hack or manipulate the result of the game, either directly or indirectly.

6.4.5 Loco Casino reserves the right to block and/or cancel the Player’s participation in the Services and/or seize the funds available in the Player’s Account if the Player is suspected of cheating or if the Player has used a system (including, but not limited to, machines, robots, computers, software, or automated systems) designed to or capable of bypassing the client application and/or software that Loco Casino uses to provide the Services.

6.4.6 The Services may be played in demo mode on the website, where the Player uses fictitious money (meaning no bet is placed using the Player Account's funds). Any winnings resulting from playing the Services in demo mode will not be credited to the Player Account.

6.4.7 The Services offered by Loco Casino may be subject to conditions. There is no automatic right to participation.

6.4.8 If prizes can be won by participating in the Services, this will be indicated on the platform before the start. If applicable, the description of these prizes will include any specific delivery conditions. Loco Casino reserves the right to replace a prize with another of equal value without prior notice.

6.4.9 The winner of a Service is the Player who is officially declared the winner by Loco Casino after the competition. Loco Casino reserves the right to retroactively correct any erroneous game results and the winnings that resulted from them. Cash winnings will be credited to the winning Player's Account. No legal recourse is available.

6.4.10 Participation in the Services is prohibited for Loco Casino employees and their family members.

6.4.11 Only Services that have been played and won in accordance with the applicable game rules are considered valid wins. Additionally, the Player’s device must have a functional connection to the game server for the entire duration of the game. If a Player loses connection during a game, a computer with average player skills will complete the game for the Player. The Player has the option to rejoin the ongoing game. If the game is won by the computer or by the reconnected Player, the game stake will be refunded to the respective Player. Otherwise, the game will be considered lost for the Player who rejoined the game.

6.4.12 Loco Casino reserves the right to correct or cancel results at a later time if the result of the Service was caused by a technical error, fraudulent behavior by a Player, or a false bet. If such a correction results in a negative balance on the Player’s Account, the Player will credit the equivalent amount back to the Player Account.

6.4.13 Loco Casino reserves the right to claim reimbursement for any payments made in error.

6.5 Communication and General Behavior Between Players

6.5.1 Users will not transfer or post any content to or on the Loco Casino website that is illegal or infringes upon the rights of third parties. In particular, Players agree to:

6.5.2 The content transmitted or posted by the Player on the website is recorded and monitored by Loco Casino to comply with applicable law, protect the integrity of the platform, products, and the rights of other users—as outlined in the Privacy Policy.

7. Financial Transactions

7.1. General

7.1.1 The payment methods are as follows:

Credit cards are excluded from these methods. Withdrawals can only be made via bank transfer.

7.1.2 All payments to and from the Player Account are initiated by the Player on the Player Account overview page on the website.

7.1.3 Credit institutions and financial institutions may charge fees for incoming and outgoing payments. These fees are the responsibility of the Player. It is up to the Player to review the General Terms and Conditions of the third parties in this regard.

7.1.4 For any transaction to or from the Player Account, the following data is recorded in compliance with the AML (Anti-Money Laundering) Law: the identity of the Player whose Player Account is debited or credited, the date and time of the transaction, the amount debited or credited during the transaction, the nature of the transaction, the type of payment instrument used for the transaction, the account number or any other unique identifier of the payment account debited or credited during the transaction, and the account number or any other unique identifier of the payment instrument used for the transaction.

7.1.5 Payment transactions are conducted exclusively between Loco Casino and the Player. Payment transactions between the Player Accounts of different Players are not permitted.

7.1.6 The Player acknowledges that a Player Account is not a bank account and therefore cannot be used as such. The funds in the gaming account do not generate any interest.

7.1.7 The Player declares and guarantees to Loco Casino that the funds the Player uses to gamble on the website do not come from illegal sources and that the Player does not use the Services offered by Loco Casino to transfer funds or engage in fraudulent or illegal activities, or prohibited transactions (including but not limited to money laundering), in accordance with the laws applicable to their jurisdiction.

7.1.8 The Player can only make a withdrawal once the corresponding Player Account has been fully validated by Loco Casino. The Player must provide a photocopy of their valid ID card, and their email address must also be validated.

7.2 Deposits

7.2.1 Payments to Loco Casino can only be made using the payment methods available through the Player Account overview page on the website.

7.2.2 Payments from the Player to Loco Casino can only be made using payment methods registered in the Player's name.

7.2.3 If Loco Casino suspects that a Player has not reached the age of 21, all wagered amounts will be refunded immediately. Additionally, all winnings acquired by the Player will be confiscated until the Player presents irrefutable proof that they have reached the minimum legal age to gamble.

7.2.4 Upon registration, a standard deposit limit of 200 euros per week is set. This limit can be adjusted or removed under certain conditions. If the limit is increased or removed, the change will take effect after three days. A reduction of this limit takes effect immediately.

7.2.5 The Player declares that payments to Loco Casino are used exclusively for participation in the Services.

7.3 Withdrawals

7.3.1 Loco Casino reserves the right to set withdrawal limits for the various payment methods. The Player has access to the respective information on the payment information page of the website, which provides details on the different payment methods and the associated limits.

7.3.2 Payments to the Player by Loco Casino can only be made to a bank account number registered in the Player's name.

7.3.3 All outgoing payments are subject to AML/CT (Anti-Money Laundering/Counter-Terrorism) security checks and may therefore occasionally experience delays. In such cases, our Customer Service may contact the Player, for example, as part of an additional data verification process.

7.3.4 Loco Casino processes outgoing payments immediately after the Player has registered them. All bank transfers are treated as regular bank transfers and are sent to the banks once per business day.

7.3.5 Loco Casino will not make a payment to the Player's bank account if all details have not been verified and if the total amount has not been used for wagering. If the Player deposits money into their Player Account, it must be wagered at least once. These transactions are monitored to prevent money laundering and the financing of terrorism.

7.3.6 The Player can withdraw a maximum of €5,000 per day, €15,000 per week, and €25,000 per month. Loco Casino may increase these limits on an individual basis.

7.3.7 The Player cannot request a withdrawal during an ongoing gaming session.

8. Termination

8.1 The Player may close their Account at any time by sending an email to support@lococasino.be. The account is officially closed when the Player receives confirmation that the account has been terminated, thus ending the business relationship between the Player and Loco Casino. Any remaining funds in the Player Account will be transferred to the Player’s registered payment account, provided there is no reason preventing the transaction. Such reasons may include, but are not limited to: unverified identity, unverified payment account, enhanced customer due diligence, etc.

8.2 If the Player Account has been inactive for 3 months, a reminder email will be sent to the Player. However, Loco Casino reserves the right to close the Player Account if it remains inactive for 30 months.

8.3 Loco Casino reserves the right to suspend or close a Player Account or interrupt any ongoing Services in case of violation by the Player of these General Terms and Conditions or related applicable laws, without prior notice or compensation of any kind.

8.4 If a Player's account is suspended or closed, Loco Casino reserves the right to inform all relevant authorities, including judicial authorities, electronic payment system providers, or any other financial institution, of any illegal or suspicious activity involving the Player.

8.5 If a Player's account is suspended or closed, Loco Casino reserves the right to suspend or cancel all transactions, bets, stakes, or payments to or from the Player's account.

8.6 If a Player's account is suspended or closed, Loco Casino reserves the right to freeze the Player’s assets to prevent the consequences of any inappropriate, illegal, or suspicious confirmed use of the website or services offered.

8.7 If the Player Account has been suspended or closed by Loco Casino due to a violation of these General Terms and Conditions, related documents, and/or applicable legislation, a notification will be sent to the Player by email, to the email address provided by the Player during the registration process.

8.8 If a Player's account is suspended or closed, Loco Casino reserves the right to initiate appropriate or relevant legal proceedings to end a suspected violation by the Player, seek compensation for damages incurred by Loco Casino, or recover any winnings paid to the Player as a result of the suspected violation.

8.9 If the Player Account has been closed by Loco Casino due to a violation of these General Terms and Conditions, related documents, and/or applicable laws, the termination of the Player Account will result in the loss of the Player's balance, including accumulated Game Winnings, without prejudice to Loco Casino’s right to initiate appropriate legal proceedings.

8.10 If a Player has closed their account voluntarily, the option to reopen the account expires after six months.

8.11 If a Player wishes to create a new Player Account, this can only be done seven days after the closure of the previous Player Account.

8.12 Players whose Player Account has been closed due to irresponsible gaming, gambling addiction, or Player fraud are not allowed to re-register on the website. Loco Casino is not liable if the Player manages to open a new Player Account in any way, nor is it responsible for any direct or indirect damages resulting from this. Loco Casino reserves the right to close such Player Accounts at any time without notice.

9. Player Responsibilities

9.1 The Player agrees to comply with Belgian law and/or the applicable laws of their country of residence.

9.2 The Player will not have access to the services offered by Loco Casino if the Player is under 21 years of age, lacks legal capacity, is prohibited from participating in games of chance or betting, or if the laws of the Player’s country of residence prohibit participation in games of chance. Additionally, participation is not allowed if the Player is subject to any measures, of any kind, that prohibit participation in games of chance or betting.

9.3 Due to licensing and compliance restrictions, Loco Casino can only accept Players from certain countries. If a country is not listed on the registration form, residents and/or citizens of that country are not allowed. By registering a Player Account and using the website, the Player confirms and guarantees that online gambling is legal and permitted in the jurisdiction where the Player resides and that they will not use the website while residing or temporarily located in a jurisdiction that prohibits the use of the website. Loco Casino accepts no responsibility in this regard and will not compensate any Player for losses, fines, or other penalties or similar costs incurred as a result of violating any legal provisions applicable to the Player. The Player must ensure they are acting in accordance with all applicable laws and legal provisions in their jurisdiction at any time.

9.4 When opening an account via Lococasino.be, the Player must accept and adhere to these General Terms and Conditions. It is the Player's responsibility to understand and follow these General Terms and Conditions. By registering and accepting these General Terms and Conditions, the Player and Loco Casino enter into a contract for the use of the services provided by Loco Casino to the Player via the website in accordance with the General Terms and Conditions.

9.5 The Player must use their full and correct name on the website and submit all other requested information truthfully. The information provided during the registration process must remain truthful, accurate, complete, and up to date. The Player agrees to inform Loco Casino within thirty (30) days of any changes affecting the information provided during registration. If it appears that these registration conditions are not (or no longer) met or that the information provided is not (or no longer) correct, truthful, complete, and/or up to date, Loco Casino reserves the right to deny access to its services and terminate the business relationship.

9.6 The Player Account is personal, and only the account holder is entitled to use it. Loco Casino is not responsible if a third party gains access to the Player Account and abuses it. The Player must keep their email address, password, and other security elements strictly confidential and ensure they are not disclosed to others. If the Player has any concerns about the security of their Player Account, including their password or other security elements, they must immediately inform Loco Casino.

9.7 The Player agrees to register only one account. If Loco Casino discovers that a Player has more than one Player Account, Monster Casino reserves the right to block all the Player’s accounts, including, but not limited to, transactions related to those accounts, until the issue is fully resolved.

9.8 The Player agrees to indemnify Loco Casino for any loss that Loco Casino may suffer in connection with payments or non-payments by the Player, or misuse or improper use of the Player Account.

9.9 The Player agrees to refrain from any act or behavior that could damage the reputation of Loco Casino, the website, the games of chance offered, other Players, or the proper functioning of the website and the games of chance offered. It is prohibited to use any procedure or method of any kind to alter or attempt to alter the gaming facilities offered to modify the results.

9.10 If Loco Casino has a reasonable suspicion that the Player has altered or attempted to alter the gaming facilities offered, or has used or attempted to use any procedure or method, Loco Casino reserves the right to immediately terminate or block the Player Account and to withhold any funds credited to the Player Account. Loco Casino may also deny the Player access to the services offered by Loco Casino.

9.11 The Player is responsible for the technical configuration of the device on which they are playing.

10. Customer Service

10.1 The Player agrees to contact Customer Service for any request to modify personal data, phone number, and password, to file a complaint, or to submit an appeal. The

10.2 If applicable, the creation, update, and/or resolution of a ticket submitted by the Player to Customer Service will be sent to the Player by email.

11. Complaints

11.1 Complaints must be brought to the attention of Loco Casino no later than 14 days after the event in question via the email address support@lococasino.be ; otherwise, the complaints will be deemed inadmissible. In order to maximize the efficiency and effectiveness of the website and the games of chance offered, all Player requests will be handled as quickly as possible.

11.2 In case of a complaint, the Player will provide Loco Casino with the following information; without this information, the complaint cannot be processed:

11.3 The Player must send the complaint from the email address used to register the Player Account. This ensures the correct link with the Loco Casino customer records.

11.4 A complaint regarding an already processed issue will not be reconsidered. It will be recorded as a query and treated as such for further follow-up. However, if new facts and/or circumstances are presented regarding the previous complaint, Loco Casino will process the new complaint.

11.5 The Player acknowledges that Loco Casino has no obligation to examine or process a complaint that a Player submits about or against another Player. Loco Casino will, at its sole discretion, decide whether or not to take action against any individual suspected of illegal activity or attempting to violate the provisions of these General Terms and Conditions. However, Loco Casino has no obligation to verify that Players are using the website, the games of chance offered, or any other service subject to these General Terms and Conditions in compliance with the provisions of these General Terms and Conditions.

12. Additional Control Measures

12.1 Loco Casino reserves the right to check a Player’s creditworthiness based on the information provided by the Player during the registration process.

12.2 Loco Casino reserves the right to thoroughly verify the Player’s identity, age, and place of residence for any deposit or series of deposits amounting to a total of 2,000 euros or more. These transactions are monitored to prevent money laundering and the financing of terrorism.

12.3 When the Player Account remains inactive for thirty (30) months, Loco Casino will transfer the balance of the account to the Player's registered payment account.

12.4 The aim of Loco Casino is to ensure a safe gaming experience for the Player and their bets. However, certain events may occur that are beyond the control of Loco Casino. Monster Casino will make its best efforts to ensure that the balance of the Player Account is recorded on the online casino platform. The website also strives to ensure that if a connection is interrupted or becomes unusable, the Player’s credit balance after placing the last bet is displayed as soon as the Player reconnects to the game. At the same time, Loco Casino is not responsible for any losses caused by such technical failures. Such an event is considered force majeure. If a Player places new bets during such a situation, the Player’s previous bets will also be accepted. Loco Casino does not guarantee the refund or adjustment of the Player's credit. If the Player believes that the outcome of a game is unfair or incorrect, they must immediately report this to customer service.

13. Responsible Gaming

13.1 Loco Casino strives to provide its Players with entertainment in a safe gaming environment. However, the Player must understand that gambling can be addictive and should be aware of the consequences of gambling addiction for themselves and their family.

13.2 The 'Responsible Gaming' section of the website provides access to websites and contact information for organizations that offer (anonymous) help in case of gambling addiction, instructions for self-exclusion from the games of chance offered by Loco Casino, and instructions for registering on the list of excluded persons (EPIS).

13.3 Loco Casino is not responsible if the Player is no longer able to play due to self-exclusion.

14. Priority of Results Recorded by Loco Casino

The data and records obtained and/or stored directly or indirectly by Loco Casino will be considered the sole evidence of the existence and content of the rights and obligations of Loco Casino and the Player, regardless of the medium.

15. Intellectual Property

15.1 Loco Casino is the owner, authorized user, or licensee of the website and the intellectual property rights of its content. This includes all copyrights, patents, registered layouts, trademarks, service marks, source codes, designs, illustrations, specifications, logos, product designs, or other rights registered in Belgium or elsewhere related to the content, databases, formats, interfaces, programs, provision of services to other Players, software, or other aforementioned applications, as well as any modifications, improvements, developments, and changes made to them. The website does not grant the Player any direct or indirect rights regarding the intellectual property or confidential information stored on the website's servers.

15.2 Loco Casino is granted all exclusive, royalty-free intellectual property rights to any material (such as photographs, questions, comments, text messages, and others) submitted on the website that does not contain any personal data of Loco Casino Players. No claims for compensation or remuneration of any kind can be made.

16. Liability and Limitation

16.1 Loco Casino provides its service to ensure good quality but does not guarantee perfection (e.g., that the software or website is fit for the intended use; that there are no errors in the software or website; and that the website and/or games are available without interruption, delays, or other technical or political malfunctions affecting the game). However, in case of problems or errors, Loco Casino will make reasonable efforts to correct them.

16.2 Loco Casino excludes, to the fullest extent permitted by the law of the Player's country of residence, liability for any loss (including direct or indirect loss of profits, economic loss, business interruption, loss of information) and any direct, indirect, consequential, or special losses, including, but not limited to, termination of contracts, loss of goodwill, or damage to reputation related to the use of Loco Casino’s service or its unavailability, even if Loco Casino has been advised of the possibility of such losses. In any case, the maximum liability of Loco Casino to the Player is limited to the average balance of the Player's account over the past six months.

16.3 Given that we are dealing with games of chance, Loco Casino is not responsible for the Player's gambling behavior. The Player is responsible for all their wagers and outcomes made using their Player Account.

16.4 Loco Casino is not liable for any loss or damage caused to the Player by a force majeure event, power outage, labor dispute, any act, error, or negligence of the government or authorities, failure of telecommunications services (including the internet) or networks, or any other delay or malfunction caused by a third party. Loco Casino is not responsible for equipment or software failures outside of Loco Casino's direct control, which may interfere with the use of services, disrupt wagers, or prevent the Player from accessing Loco Casino.

16.5 Loco Casino reserves the right to interrupt or suspend one or more games or Services offered on the website at any time and without prior notice, without needing to justify such action. Loco Casino cannot be held liable, and Players are not entitled to any compensation of any kind.

16.6 Loco Casino will not be liable if one or more games or Services are modified, canceled, or delayed for reasons beyond its control.

16.7 Loco Casino is not responsible for content posted by Players on the website but reserves the right to remove any content that violates the law or the General Terms and Conditions and provide such information to the relevant authorities if necessary.

16.8 Loco Casino is not liable for damages caused by errors in the entry, storage, and processing of data or by incomplete or inaccurate data transmitted. In particular, Loco Casino reserves the right to correct obvious errors in the storage and processing of results (e.g., errors related to the Player’s identity, bets, prizes, odds, etc.).

16.9 If Loco Casino is held liable in any way by a court and/or similar authority with legal powers over Loco Casino, the liability of Loco Casino will be limited to the amount of the wager or the Player’s net winnings, whichever is lower. Alternatively, if applicable, the amount recorded in the Player Account or the amount transferred to or from the Player Account, whichever is lower.

16.10 Loco Casino may provide links to third-party websites (so-called hyperlinks) or participate in commercial activities offered on third-party websites. However, Loco Casino has no control over the content of these third-party websites, so accessing these websites is the Player’s sole responsibility. Loco Casino is not responsible for the content, availability, or legality of third-party websites. The Player acknowledges that Loco Casino is not responsible for any losses or damages resulting from accessing or browsing these third-party websites. The Player is responsible for reviewing the terms and conditions on third-party websites. However, Loco Casino will remove third-party websites by any necessary means if informed of their illegal nature. Complaints on this subject can be sent to the following email address: support@lococasino.be.

16.11 If Loco Casino is held responsible for the Player’s failure to comply with their obligations under the General Terms and Conditions, legal provisions, or applicable law, Loco Casino may seek indemnification from the Player.

16.12 In case of violation of the General Terms and Conditions by the Player, the Player will indemnify Loco Casino against all third-party claims and bear all resulting losses, costs, or damages.

17. Data Protection

17.1 The Player consents, unless prohibited by law, to the computerized use and processing of the data provided during the registration process. In processing this data, Loco Casino acts in accordance with applicable data protection laws. All or part of the data is processed automatically. Data will not be transmitted to third parties without the Player’s prior written consent, unless such transmission is legally authorized or required. The Player further acknowledges that the data provided may be stored and used even after the account is closed, as long as it is necessary for retention purposes and is processed in compliance with applicable legal regulations.

17.2 Loco Casino has the right to store and process connection data, particularly source and destination IP data and all other log files, to provide website services and/or for legitimate interests (e.g., protecting its own servers and third-party servers). Loco Casino also has the right to process non-personal data for statistical purposes. Loco Casino will only store and process data to the extent necessary for website operation, regulatory purposes, and legitimate interests.

17.3 The Player consents to the use of cookies on their device. Loco Casino will use 'cookies' (small files stored by the browser on the hard drive when visiting the website) to adapt the website to the Player’s needs and interests and to recognize a Player upon their next visit to the website. In general, cookies do not contain personal data.

17.4 Loco Casino makes every reasonable effort to protect personal data stored on its server, but it cannot be held liable if a third party illegally accesses and processes this data. Loco Casino is not responsible for any damages, including damages suffered by the Player or a third party.

17.5 The Player can access their personal data at any time via the Player Account and exercise any other rights related to personal data processed by Loco Casino in accordance with applicable data protection laws. The Player is responsible for keeping personal data accurate and up-to-date at all times.

17.6 The Player has the right to change, modify, or delete their personal data at any time. Loco Casino will ensure that this personal data is deleted upon request unless it is required for retention purposes or to resolve a legitimate interest (e.g., legal proceedings or compliance with authorities). With the deletion of data required for account registration, the relevant Player Account will be automatically deleted.

17.7 Loco Casino is obligated to provide competent authorities with information related to fraudulent behavior, such as, but not limited to, criminal acts and/or transactions. If Loco Casino suspects that criminal transactions or acts have been committed, it will provide this information to competent authorities, such as the police or other organizations specialized in investigating fraudulent transactions and/or behaviors. By accepting these data protection guidelines, the Player consents to the verification of Player data and other transaction information by third-party databases.

17.8 Loco Casino will display the applicable Privacy Policy and Cookie Policy on the website and will ask the user to voluntarily consent to optional data processing activities (e.g., newsletters, marketing profiling, etc.).

18. Severability

If one or more provisions of these General Terms and Conditions are found to be invalid under any law, regulation, or final court decision, the remaining provisions of these General Terms and Conditions will remain fully in effect.

19. Amendments

19.1 Loco Casino reserves the right to unilaterally amend these General Terms and Conditions, including but not limited to fraud prevention or clarification of the Terms. Loco Casino will communicate any changes via the website and provide the Player with a reasonable period to terminate the contract (in any case, not less than two weeks) if the Player disagrees with the changes. If the Player does not terminate the contract within the given period, the Player is deemed to have accepted the changes.

19.2 Any visit to the website by the Player after being informed of changes to the Services or the General Terms and Conditions will be considered as acceptance of the changes.

20. Priority of the Dutch Version

In case of any conflict between the Dutch version and translations of these General Terms and Conditions into other languages, the Dutch version will prevail.

21. Applicable Law and Jurisdiction

These General Terms and Conditions and the relationship between the Player and Loco Casino are governed by Belgian law, unless otherwise provided by the legislation of the country where the Player has their habitual residence. For any dispute arising between Loco Casino and the Player regarding matters covered by these General Terms and Conditions, the parties will attempt to resolve the dispute by negotiating in good faith within 14 days from the date the dispute was reported. Only Belgian courts and tribunals have jurisdiction over any disputes that remain unresolved after all amicable solutions have been exhausted.

Do you have any questions about our General Terms and Conditions? If so, you can reach us via the following email address: support@lococasino.be